Time Frame

Policy Type

Customer Entitlement

Process & Requirements

Contingencies & Limitations

Within 7 days

Exchange for Unused Items

Exchange only for item(s) of equal value. Pay the difference if the customer chooses a higher-priced item.

Contact via WhatsApp (+1-868-254-2355/ +1-868-354-7674) or email (general@bellegroupofcompanies.com) with order name and number. 

Send video proof of the item in original packaging (toy, charger, manual, bag).

1. If an item has been discontinued, we offer a similar item of equal value

2. No refund, only exchange.

3. One-time exchange limit.

4. Shipping covered by customers both ways (applies to Tobago as well).

5. Must have proof of purchase.

Within 6 weeks

Manufacturer Defect – Full Replacement

Eligible for one replacement of the same item. If item is out of stock, the customer has the following options; 1)Store credit

2)Wait for the item to be restocked

3)Select an item(s) of equal value

Contact via WhatsApp (+1-868-254-2355/ +1-868-354-7674) or email (general@bellegroupofcompanies.com) with order name and number.

Must submit video evidence of defect, including full packaging contents. Must present proof of purchase.

1. Misuse voids warranty (overcharging, rough handling, water damage, etc).

2. If an item is discontinued, a similar item will be offered.

3. Shipping to be covered by customers unless defects are confirmed.

4. Limit: one exchange per item.

5. After resolution, repeat issue is evaluated case-by-case

7-12 Weeks

Manufacturer Defect – Discount Offer

Receive a 20% discount on a new item (valid for 3 months).

Contact via WhatsApp (+1-868-254-2355/ +1-868-354-7674) or email (general@bellegroupofcompanies.com) with order name and number.

Must submit video evidence of defect, including full packaging contents. Must present proof of purchase.

1. Misuse voids warranty.

2. Only a one-time discount offered.

3. If an item is unavailable, discount applies to any item of choice

4. Shipping covered by customers.

5. Post-warranty, repairs referred to third party

After 12 weeks

Out of Warranty

No exchanges or returns.

Customers may request referral to a third-party repair technician.

1. Belle Exotics is not liable for any third-party arrangements.

2. Must provide proof of purchase.

3. No replacements or discounts beyond 12 weeks.